Operating Model Development
Building the structure to execute strategy
Why a Well Defined Operating Model is Critical
A strategy is only as strong as the structure that supports it. Without a clear operating model, even the best plans struggle to turn into action. When roles are unclear, processes are inefficient, and systems don’t work together, execution slows down, and decision-making becomes reactive instead of strategic.
A well-designed operating model brings clarity by defining how teams work together, how decisions are made, and how technology and processes enable progress. It ensures that everyone—from leadership to frontline teams—understands their role in executing the strategy. With the right structure in place, organizations can move faster, adapt to change more effectively, and drive measurable results.

Key Operating Model Components
Click below to learn more about the key parts of an operating model, the important questions to ask, and how we help make things work better.
People & Organization
An organization’s structure, talent, and culture must be designed to support its functional operating model. Clearly defining roles and responsibilities ensures the right skills are matched to the right positions, driving efficiency and engagement. By fostering continuous learning, capability assessments, and a culture of growth, businesses can equip employees with the tools they need to succeed. Incentives like rewards and recognition reinforce positive behaviors and increase accountability.
How We Help:
- Designing organizational structures to align with business objectives.
- Conducting capability assessments to ensure the right skills are in place.
- Developing workforce strategies that foster learning, retention, and accountability.
Key Questions:
- Is our organizational structure designed to support business objectives?
- Do our employees have the skills and training needed to perform effectively?
- Have we instilled a culture of learning and professional growth?
- Are we using the right tools and systems to support workforce development?
- How are we measuring employee engagement, satisfaction, and retention?
Process & Operations
To operate efficiently, organizations must simplify, integrate, and automate key processes. Optimizing workflows reduces manual work, duplication, and inefficiencies, allowing teams to focus on higher-value initiatives. Standardization and automation ensure that business operations are resilient to disruptions, adaptable to change, and capable of delivering better customer experiences and business outcomes.
How We Help:
- Identifying inefficiencies and process waste to streamline workflows.
- Implementing standardization and automation to improve efficiency.
- Assessing operational resilience to ensure adaptability and scalability.
Key Questions:
- Are we focusing on the right activities and processes?
- How resilient are our operations to internal and external disruptions?
- Can our processes be standardized or automated for better efficiency?
- How are we evaluating performance—are we using the right benchmarks?
Technology & Data
Technology and data should empower an organization, not hinder it. A well-designed technology and data architecture supports business processes, enables informed decision-making, and enhances operational efficiency. By shifting from a reactive approach to a proactive strategy, organizations can use technology to drive productivity, improve reporting and insights, and unlock new opportunities for innovation.
How We Help:
- Assessing technology needs and selecting the right software to support operations.
- Identifying automation opportunities to streamline workflows and reduce manual effort.
- Developing a data strategy to enhance decision-making and business insights.
Key Questions:
- Is our technology infrastructure aligned with our operating model?
- Are we using data effectively to drive business decisions?
- How can we better integrate systems to streamline operations?
- Are we leveraging automation and analytics to enhance efficiency?
Governance
Effective governance ensures transparency, accountability, and streamlined decision-making across an organization. A well-defined governance model simplifies oversight, improves issue resolution, and enhances communication by providing clear roles, responsibilities, and reporting structures. The use of KPI scorecards and performance tracking tools helps drive accountability across teams, ensuring alignment with organizational goals.
How We Help:
- Designing governance structures that provide clear accountability and decision-making authority.
- Establishing reporting frameworks with KPIs to track performance across teams.
- Creating escalation and issue resolution processes to ensure smooth operations.
Key Questions:
- Do we have clear accountability and decision-making structures in place?
- Are we using the right KPIs and scorecards to track performance?
- Is there a structured escalation and issue resolution process?
- How well is our governance model supporting communication and transparency?
Bridging Strategy, Structure & Implementation
A well-designed operating model provides the structure and foundation to support your strategy—but putting it into action is just as critical. Ensuring successful delivery requires strong project and change management to keep initiatives moving forward and teams aligned.”
Learn how our Project & Change Management approach helps organizations bring their vision to life. And if you’re looking to define your strategic priorities, explore our Strategy Development service.
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Strategy
A strong strategy defines where you’re going and how to get there. Learn how we help organizations align priorities, identify opportunities, and create a clear path forward.
Project & Change Management
Project and change management ensure that key priorities stay on track, teams are aligned, and transformation efforts deliver results.






Get in Touch
Interested in learning more or exploring a partnership?
We’re here to help. If you’d like to discuss your needs or find out more about our services, please feel free to email us or give us a call. We look forward to connecting with you!
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- +1 (778) 990-5137
Strategy and Operating Model Support
With effective Project and Change Management in place, organizations are better equipped to deliver lasting results — and ready to take on more.
Learn more about how our Strategy and Operating Model services can help you unlock new opportunities and drive meaningful progress.